Standards & Boundaries

Our professional framework — defining what we do, what we don't do, and how we operate with precision and integrity.

What PRG Is — And What We Are Not

What We Are

  • A documentation-based property resolution coordination desk
  • An education resource for timelines, documents, and coordination
  • A bridge between homeowners and licensed professionals
  • A structured file review service for professionals

What We Are Not

  • We are NOT a law firm
  • We do NOT provide legal advice
  • We do NOT provide legal strategy
  • We do NOT represent anyone in court

Property Resolution Group is not a law firm and does not provide legal advice. Information is educational. If you are represented by counsel, we coordinate through your attorney with written authorization.

What We Do — And What We Don't

What We Do

Educate

Provide structured education about timelines, deadlines, and processes

Organize

Help organize documentation and coordinate file readiness

Coordinate

Coordinate with licensed professionals upon written authorization

What We Don't Do

  • We do not give legal advice — that comes from licensed attorneys only
  • We do not develop legal strategy or recommend legal courses of action
  • We do not represent homeowners in any legal proceeding
  • We do not bypass or interfere with existing attorney-client relationships

Confidentiality Commitment

All client information is treated with strict confidentiality. We maintain professional standards for data handling and privacy:

  • Information is shared only with written authorization
  • We do not disclose details to third parties without consent
  • Documentation is handled securely and professionally
  • We respect attorney-client privilege when applicable

Represented-by-Counsel Protocol

If a homeowner is represented by legal counsel, all communication routes through their attorney upon written authorization:

1

Authorization Required

We require written authorization from the homeowner before communicating with their attorney

2

Direct Attorney Coordination

We coordinate directly with the attorney's office on timeline and documentation matters

3

No Bypass of Counsel

We do not bypass or circumvent the attorney-client relationship under any circumstances

Response Windows & Operating Hours

Response Windows

  • Standard: Acknowledgement within 24–48 hours (business days)
  • Urgent: Same-day response during business hours when a scheduled sale/hearing date exists
  • Professional Files: Structured review within 3–5 business days

Documentation-First Principle

We operate on a documentation-first basis:

  • Timeline posture is established through documented dates
  • Options are framed based on documentation provided
  • Coordination is facilitated through organized file review

Ready to Work Within Clear Boundaries?

Submit your file for structured coordination review. We operate with precision, professionalism, and respect for all professional relationships.

Request Timeline Review For Professionals